Shipping policy

Shipping Policy

Last updated: June 16, 2026

This Shipping Policy explains how Tidy Monster orders are processed and shipped.

This policy should be read together with our Shipping page at:
https://tidymonster.com/pages/shipping-policy

1. Order Processing

Orders are processed as quickly as possible after payment is confirmed.

Processing times may vary during peak periods, holidays, promotions, or due to inventory checks. You will receive an order confirmation email after your order is placed.

2. Shipping Destinations

We currently ship to eligible addresses within the United States unless otherwise stated at checkout.

If a shipping restriction applies to your address, it will be shown during checkout.

3. Shipping Rates and Options

Shipping rates and available delivery options are calculated at checkout based on:
- Delivery address
- Order weight and dimensions
- Selected shipping service

Please review shipping costs and estimated delivery times carefully before completing your purchase.

4. Estimated Delivery Times

Estimated delivery times are shown at checkout when available. Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier issues, weather, holidays, incorrect address information, or other events outside our control.

5. Order Tracking

When tracking is available, shipment and tracking details will be sent to the email address used at checkout.

If you do not receive tracking information within a reasonable time after your order ships, contact us and we will help investigate.

6. Shipping Address

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

7. Lost, Delayed, or Damaged Shipments

If your package is delayed, lost, or arrives damaged:
- Contact us at liuxijing@bonison.net
- Include your order number and, if applicable, photos of the damaged package or items

We will work with you and the carrier when possible to resolve the issue.

8. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, we may contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us

Tidy Monster
7 STAR SELLER
2601 Westgate Dr
Pearland, Texas 77581
United States

Email: liuxijing@bonison.net
Contact page: https://tidymonster.com/pages/contact-us